Customer support has a critical role in maintaining customer satisfaction, and therefore your business’s bottom line. Empowering your support team with the skills to solve various problems and deliver exceptional services will help to boost your reputation, customer loyalty, and retention. However, depending on your organization’s setup, your support team may be at remote locations or even outsourced, making it difficult to stay in close contact with them. You may also be losing an important opportunity to gain valuable customer feedback from your frontline staff.

With BrandAcademy, you can deliver essential on-the-job knowledge so your support staff has everything they need to turn negative interactions into five-star experiences, while the social functions enable you to communicate and receive feedback from your customer-handling members in the field. Learn how you can boost your customer support team today.

Train, Engage, Recognize, and Listen, No Matter Where Your Support Team Is

Enable your support staff to deliver memorable customer experiences by providing them with necessary knowledge

Automate repetitive training with learning content on-demand; quickly build and push new content directly on the app

Always have a pulse on what’s happening in the field by receiving insights and feedback from your support team

Provide positive reinforcements through the gamified app and engage support staff wherever they are located

Take Your Customer Support to the Next Level

Powerful Built-in Authoring Tool

Create beautiful learning content or quizzes directly in BrandAcademy using text, videos, images, audios, and PDFs. The intuitive interface makes it easy to push micro-stories, all in real-time.

Comment and Feedback

Empower your salesforce and foster collaboration through communication. Spark conversations on what’s happening in the field and get high-performers to share tips to become collectively stronger.

On-the-Go and On-Demand

BrandAcademy is mobile-first so your salespeople can access content anytime, anywhere when they need it the most, from their preferred device. Learn relevant skills, apply it immediately.

Gamified Learning Experience

Engage and motivate the people in your sales channels with gamification, which reinforces positive behavior by providing recognition and visualizing progress through points and leaderboard ranking.

Metrics and Reports

Always know where your salespeople stand with BrandAcademy’s sophisticated dashboard. It allows you to track progress and engagement levels across individuals and teams.

Easy to Maintain

BrandAcademy is cloud-based requiring no difficult setup, software or additional vendors for maintaining the platform or creating and uploading content. Everything can be done just by you!

Use BrandAcademy to Implement All Types of Customer Support Training

Communication Skills

Help your support staff learn how to be clear and effective communicators, while also being enthusiastic and professional.

Brand Training

Train your support staff on the values and missions they represent. If there are specific brand vocabulary, make sure they are using these phrases regularly.

Crisis Management

Ensure support staff know how to swiftly attend to customer complaints, handle criticism, and recover from difficult situations.

Product Knowledge

Coach your support team to be well-versed in your products so they can troubleshoot issues and build trust with customers.

New Product Launches

Make sure your support staff are experts of new products when they’re launched and have all the information to help clients.

Persuasion Skills

Empower your support team to turn difficult situations around by training them on how to be persuasive negotiators.

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Consult with a BrandAcademy Specialist

Discover how you can use BrandAcademy to train and engage your support team so customers are happy with your products or services from start to end.

Talk to us today